FAQs & Policies

We happily accept returns in their original condition, unused, unworn, and unaltered, with tags and hygienic liners attached for a refund, store credit, or a one-time exchange. All return requests must be made within 14 days of the delivery date.

Refunds, store credit, or exchanges will be processed within 14 business days from the date we receive the returned package. Refunds can only be issued to the original payment method. Shipping fees are non-refundable.

To start a return, email support@souldeverao.com with your order number.

We accept international returns in original condition (unused, unworn, unaltered) with tags and liners attached for a refund to the original payment method.

International returns must be shipped to our U.S. warehouse. Customers are responsible for return shipping costs, customs documentation, duties, and taxes. We do not refund original shipping, taxes, or duties, and we do not cover return postage. We do not offer exchanges on international orders.

All return requests must be made within 14 days of delivery.

Items discounted 20–30% are eligible for store credit only if returned within 14 days of delivery. Items discounted 40% or more, and any item marked Final Sale, are not eligible for return, exchange, or store credit.

Please email support@souldeverao.com within 14 days of delivery with photos and your order number. After 14 days we are unable to offer a resolution.

Exchanges are processed once your original item is received at our warehouse. Please allow 3–7 business days for the exchange to ship after receipt. We do not offer express shipping for exchanges.

At this time we do not process international exchanges.

Before reaching out, please:

1. Wait 24 hours after the delivery confirmation, packages sometimes arrive shortly after.
2. Contact your local carrier directly.
3. Check with neighbors or building staff.

If still missing, email support@souldeverao.com with your order number and tracking link. Please note we cannot be held responsible for orders marked as "Delivered" by the carrier.

To keep your Soul de Verão swimsuit in pristine condition:

• Rinse in cold water immediately after wearing.
• Hand wash with mild detergent, no bleach or fabric softener.
• Lay flat to dry, away from direct sunlight.
• Avoid rough surfaces (pool edges, hot tubs) which can pull the fabric.

If there is an issue with your order, please email support@souldeverao.com first. We are usually able to resolve things faster than your bank.

If a chargeback is filed, we will provide all relevant documentation to the card issuer. In cases of abusive or repeated chargebacks, we reserve the right to limit or disable future purchases from associated accounts.